Akro Valve Ltd
Unit 2 Chaucer Industrial Estate
Dittons Road
Polegate
East Sussex
BN26 6JF

Phone: 01323 485 272

Email: info@akrovalve.com

Akro Valve Ltd are committed to protect any information that you give us while providing the best personalised service. This Privacy Policy notice explains Akro Valve Ltd procession practices.

What we collect

• Name and Job title,
• Contact information, including email address, postal address, phone number,
• General company information,
• Other information relevant to customer surveys and offers.

How we get the personal information and why we have it

Most of the personal information we process is provided to us by you for one of the following reasons:

• From enquiry and registration forms,
• From sending a purchase order,

• Every time you email us your details.

We require that information in order to be able to provide you with the best service and understand your needs, and the following reasons:

• To provide technical assistance,
• To finalise your purchase order,
• To improve our products and services,
• For internal record keeping,
• From time to time we may contact you for market research purposes by email, phone or mail to maintain our high quality of service,
• To email you promotional offers and new product details which we think may interest you,
• To email you festive greetings at appropriate time.

Whom we share your data with

• Accounts who represents us,
• Lawyers representing us,
• Supplier and Couriers that deliver our products,
• Credit check companies to understand your credit history,
• Regulators and Law enforcement agencies (if there is a legal reason to share your data with them),
• Payment service providers that process your payment on our behalf,
• Search engine operators who helps us analyse our internet visibility.

How we store your personal information

We have put suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you. Your information is securely stored in our premises.

We keep your personal information for 6 years for the purpose of any legal, accounting or reporting requirements.

Website Cookies

We use first party cookies to gather statistical information regarding the use of our Website. That information will not identify you personally. You can modify the setting of your browser to decline cookies. By declining cookies, you may be unable to access particular part of our Website.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – you have the right to ask us for copies of your personal information.
• Your right to rectification – you have the right to ask us to rectify personal information you think is inaccurate.
• You also have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – you have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Akro Valve Ltd, Unit 2, Chaucer Industrial Estate, Dittons Road, Polegate, BN26 6JF or by email at info@akrovalve.com if you wish to make a request.

How to complain

If you feel that your personal data has been processed in a way that does not meet the GDPR, you can make a complain to us at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. 

Website https://www.ico.org.uk

How to contact us

If you have any questions about our privacy policy or information we hold, please contact us:

by email: info@akrovalve.com

Or post at Akro Valve Ltd, Unit 2, Chaucer Industrial Estate, Dittons Road, Polegate, East Sussex, BN26 6JF